Ecom Club AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, software, and services (collectively, the "Services"). Our Services allow marketplace resellers to connect their e-commerce stores (e.g., eBay, TikTok, Amazon, Walmart) to a centralized hub for store management, access an inventory list for product selection, utilize an AI agent to guide store management, and employ an automatic repricer software to adjust listing prices based on parameters set by the store owner. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we may collect include:

a. Personal Information

Account Information: When you sign up for Ecom Club AI, we collect your name, email address, phone number, billing information, and other details necessary to create and manage your account.

Store Connection Data: Information related to your connected e-commerce stores (e.g., eBay, TikTok, Amazon, Walmart), such as account IDs, store names, and authentication tokens, to enable integration with our platform.

Payment Information: Credit card details, billing address, or other payment-related information processed through our secure third-party payment processors.

b. Usage Data

Interaction Data: Information about how you interact with our Services, including pages visited, features used, and actions taken within the Ecom Club AI platform (e.g., inventory selections, AI agent interactions, and repricing parameter settings).

Technical Data: IP address, browser type, device information, operating system, and other technical details collected when you access our website or software.

Analytics Data: Aggregated data about user behavior, such as frequency of logins, store management activities, AI agent usage, and repricing activities, to improve our Services.

c. Inventory and Store Management Data

Information about the products you select from our inventory list, the management activities (e.g., listings, pricing, or order fulfillment) performed through our platform, and the repricing parameters you set for the automatic repricer software.

d. Communications

Messages, inquiries, or feedback you send to us via email, support tickets, or other communication channels.

Interactions with our AI agent, which may include text or voice inputs used to guide your store management or configure repricing settings.

2. How We Use Your Information

We use the collected information to:

Provide and Improve Services: Facilitate the connection of your e-commerce stores, manage your inventory, deliver AI-driven guidance for store management, and execute automatic repricing based on your specified parameters.

Process Transactions: Handle billing and payments for subscriptions or other services.

Personalize Your Experience: Tailor the AI agent’s recommendations, platform features, and repricing strategies to your preferences and store needs.

Communicate with You: Respond to inquiries, provide customer support, and send updates about our Services, including promotional offers (where permitted).

Analyze and Enhance: Use analytics to understand user behavior, optimize platform performance, and develop new features, including improvements to the repricer software.

Ensure Security: Detect and prevent fraud, unauthorized access, or other illegal activities.

Comply with Legal Obligations: Meet regulatory requirements or respond to legal requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party providers (e.g., payment processors, cloud hosting services, or analytics providers) who assist in delivering our Services, including the automatic repricer functionality, subject to strict confidentiality agreements.

E-Commerce Platforms: With e-commerce platforms (e.g., eBay, Amazon) as necessary to enable store integration, management, and repricing, in accordance with their respective APIs and terms.

Legal Compliance: When required by law, such as in response to a subpoena, court order, or other legal process.

Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.

With Your Consent: When you explicitly agree to share your information for a specific purpose.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Choices and Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal information, subject to legal obligations.

Restriction: Request that we limit the use of your information.

Data Portability: Request a copy of your data in a structured, commonly used format.

Opt-Out: Opt out of promotional communications by following the unsubscribe instructions in our emails or contacting us.

To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. Essential cookies required for the operation of our Services, including the repricer software, cannot be disabled.

7. Third-Party Links and Services

Our Services may contain links to third-party websites (e.g., eBay, Amazon) or integrate with their APIs for store management and repricing. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. International Data Transfers

Your information may be stored and processed in the United States or other countries where our servers or service providers are located. We ensure that any international data transfers comply with applicable data protection laws, such as through standard contractual clauses or other safeguards.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymize your data.

10. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website or sending you a direct notification. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ecom Club AI
Email: [email protected]